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internet slow please fix

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Level 1b

Hello My Name is Riley I live with my mum, and when I choose the nbn50 plan for the first 3-4 days we had 47mbps on average and how it been about 7months of slow 9mbps would it be posable for you fix this problem since we're not getting the speeds we're paying for, would it be posable to refresh our connection remotely to give it a fresh start.

 

kind regards Riley.

 

our public ip is 115.64.161.10 if anymore information needed to restart connection please email me at rileyraine13@gmail.com

1 REPLY 1
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Moderator

Hello RileyRaine,
Thank you for your message and for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name
and provide the following information:
• Username
• Full Name
• Full Address
• D.O.B.
• Telephone No.
I will reply ASAP on receipt of the above.
Regards
PeterW
How To Private Message within the TPG Community:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-thecommunity/
m-p/4093#M45
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