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Variable internet stability/connect & speed

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Level 1c

Hi TPG

 

Over the past couple of weeks the quality of my internet has suffered to the point where I struggle to video conference for work (work from home).

 

Can you please check/confirm connection quality and if there's anything that can be done to improve speeds/stability.

 

Cheers

 

Sean

4 REPLIES 4
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Moderator

Hi @Sptorourke 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Level 1c

Private message sent

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Level 1c

Hi Karl

 

I sent a private message, any update?

 

Thanks


Sean

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Moderator

Hello Sptorourke,
Thank you for your message and for being a part of the TPG Community.

I can assist you here unless you prefer to wait for Karl's reply.
For verification purposes can you please send me a private message (PM) by clicking on my name
and provide the following information:
• Username
• Full Name
• Full Address
• D.O.B.
• Telephone No.
I will reply ASAP on receipt of the above.
Regards
PeterW
How To Private Message within the TPG Community:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-thecommunity/
m-p/4093#M45
My TPG app for IOS and Android - https://www.tpg.com.au/download