internet too slow

[yukizeng]

hi there,

our internet is too slow to let my child access the online class.

the terrible thing is the TPG customer service is too difficult to contact. It waiste me two days to contact them but still not able to speak to a real person.

[yukizeng]

I spent another hour waiting on the que via my mobile phone and transfer me to another department, and system said call me back in 30 minutes.

But after 30 minutes i received a call from TPG without anybody saying anything, just  a silence call.

Just want to know what happen in your company. 

[PeterW]

Hello yukizeng,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name
and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

[yukizeng]

I have sent out all the info you need, could you please let me know how many hours I need to wait again? 

[yukizeng]

is there any update now