internet unstable

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Level 1b

Hi TPG 

 

For some reason the nbn connection I have is unstable and often connects and disconnects multiple times throughout the day.

 

At times, there is no connection for several minutes at a time. It has been unstable for about 2-3 months.

My ID is 5340853.

Can this please be investigated? 

 

Thanks,

YX

2 REPLIES 2
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Moderator

Hi @marshallplace 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @marshallplace 

 

I have checked your ADSL2+ service and tests are failing on our systems.

 

I have created a fault ticket for our engineers to investigate and someone will call you within 24-48hrs.

I have PMed you your fault reference number.

 

regards,

David_M