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issues with new nbn connection

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Level 1a

 

Its been 4 days since the we got with TPG new connection and nothing work. The NBNHFC  box does only blinks upstream icon. The modem doesn't shows green light on the internet icon at all. It has been like that since 4 days now.Nobody at TPG answers my calls for assistance. Keep you waiting for 30-35 mins and don't even respond back thats so unprofessional. Did everything as per the TPG website.nothing worked..NEED HELP. 
Customer ID- 6812326  
Address- 44 shedworth st marayong 2148
username- sarneet singh
 
1 REPLY 1
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Moderator

Hi @6812326 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl