lost internet

[deschapman]

What is an acceptable rate of drop outs. We are experiencing a loss of internet for around 5 minutes between 8pm and 9pm and it is occurring 2-3 times per week. The system comes back on by itself, no need to reboot the modem. Very annoying if we are streaming a TV show.

[Ahra_G]

Hi @deschapman, 

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

Send us a PM with your TPG account details so we can run tests on your service. 

-Ahra_G