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< E:adsl_comm:thread_exists > error while trying to upgrade NBN plan

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Level 1c

I have been trying to upgrade my plan for days. Tried onine and via app and get the following error message

I want to upgrade to 45.6 MBPS asap 

Error

Unfortunately there was an unexpected error when submitting your registration.
We apologise for the inconvenience caused.
Please contact TPG Customer Service on 13 14 23 for further assistance.
When contacting TPG, please quote this error code: < E:adsl_comm:thread_exists >
 
Can you help pls?
Thanks
5 REPLIES 5
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Moderator

Hi @akenning 

    

Welcome to TPG Community,

 

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  

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Moderator

HI @akenning 

     Looking at your account now 

Thanks 
Rajen 

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Moderator

HI @akenning 

    There was an opened ticked in your account, that's why you were getting those errors, 

I just closed them all, please allow another few hours and try again, you should be good to go 

Thanks 
Rajen 

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Level 1c

Hi Rajen

Thanks for looking into this - however I just tried to upgrade my plan again and got the same error message

Any suggestions?

Thanks

Alex

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Moderator

Thanks for the confirmation, @akenning.

 

If plan upgrade still having issues, we may need to have our Account Specialists to contact you for assistance. Please PM me your best contact number and preferred time tomorrow.

 

For reference:

How do I private message (PM) in the community

 

Regards,