TPG Community

Get online support

microsoft outlook disconnect when my office VPN is connected.

manu5555
Level 2
 I am currently working from home due to the government shutdown and restrictions in Adelaide.
My internet works, but when I connect through vpn, my microsoft outlook does not work and when I disconnect VPN, it works. 
 
No issues with the VPN or the internet as such, only issues with Outlook get disconnected when I login to my office VPN. I tried to raise it with my office IT support and they checked everything was fine. I tried to connect with my Telstra mobile hotspot and everything is normal, like outlook works on VPN. 
 
This is only happening with my home broadband. Please help.
Thanks & Regards,
Manu
1 REPLY 1
david64
Level 14

Hi @manu5555 . Do these commands when you are not using the VPN and Outlook is connected.

ping mail.tpg.com.au

tracert mail.tpg.com.au

Do the same commands when you are logged in to office VPN. Post the results back here.