Hi @marocean,
For service connection issues, we recommend our customers to check the following:
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
Please send your Customer ID or username via private message in order for us to assist you further.
Regards,
Ahra_G
