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moving home - internet issues (error code: < E:adsl_comm:thread_exists >)

thisis4internet
Level 2

Tried to change my internet plan online so it's ready for when I move house. But at the final step, the screen shows the message:

"When contacting TPG, please quote this error code: < E:adsl_comm:thread_exists >"

 

could someone please give me some advice? thanks Smiley Happy

1 REPLY 1
Shane
Moderator

Hey, thisis4internet
 

Welcome to the community!

Send us your details (Customer ID/Together with the address on file) also include your best contact number and preferred time and we have our Account Specialists Team to contact you.

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Regards,
 

Tried to change my internet plan online so it's ready for when I move house. But at the final step, the screen shows the message:

"When contacting TPG, please quote this error code: < E:adsl_comm:thread_exists >"

 

could someone please give me some advice? thanks Smiley Happy