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my NBN box only has two blue lights working and we have no internet

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Level 1

My internet has failed again. This is the second replacement NBN box supplied by TPG.  I am now working from home and as the CEO of my company I have no inet access..

 

this must be fixed as a matter of urgency ...

 

please advise

1 REPLY 1
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Moderator

Hi @Stever

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc

 

In your case, our Engineers have lodged a fault with NBN Co and their attending technician replaced the DPU that resolved your service.

 

BasilDV