My internet has failed again. This is the second replacement NBN box supplied by TPG. I am now working from home and as the CEO of my company I have no inet access..
this must be fixed as a matter of urgency ...
For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc
In your case, our Engineers have lodged a fault with NBN Co and their attending technician replaced the DPU that resolved your service.
Hi @JT2, we have made a follow up with our Engineering Team and we can see that they have booked an NBN technician to fix the issue. We have also advised the Case Engineer to assess a billing adjustment as soon as the issue is resolved.