my network drops off quit often at last few weeks

[adslue89]

I think must something wrong that my network drops off quit often at last few weeks after 10pm there is no internet connection. The network is normal during the day and the speed can reach 7Mb. I have already checked my modern Wi-Fi that everything is very good nothing wrong but only no internet connection.

[Anonymous]

Hi @adslue89,

Welcome to the community!

We'd love to help and see what causing no connection to your service every night. We're able to locate your account using your community details and ran an initial test.

Result shows the service is connected for 45m with a passing speed on the line. We'd like to confirm what devices(s) are having no connection.

Also, can you send us a photo of modem/router's light when issue occurs?

Cheers!