nbn down

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Level 2

my nbn has been down since yesterday.
suburb: smithfield nsw 2164.
tried to call support but redirected to online support.
please help and advise.
username: xxxxx

thanks.

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Level 2

It is back online now. Thanks.

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Any updates would be appreciated.
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Level 2

It is back online now. Thanks.

View solution in original post

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Moderator

Hi  @ctran76,

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttn/problems_connect_internet_nbn_fttn

 

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.