nbn keep dropping out

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Level 1a
Hi tpg
my NBN connection keeps dropping out in the afternoon for the last 4,5 weeks, I've tried to re started the modem time after time, but it didn't work, is it time to change to other provider ?
1 REPLY 1
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Moderator

Hi @liamlamb ,

 

Thanks for raising this to us. We're able to locate the account using your community details and ran an initial test at the same time. The result shows no dropouts on the line and connected for 1d 8h 47m.

We'd like to confirm what devices are affected with the dropouts, in the event that these are the devices connected via WIFI, the issue could be cause by Wireless Interference.

 

We did an article that you may find helpful, this will guide you on how to improve the wireless connection at home. Please see links below.

 

Let us know how it will go.

 

Regards,