I assume Laptop is also connected via Wi-Fi is that right?
Also, Please PM me your account details (username/customer ID or contact number associated with the account)
I will run initial tests on your connection.
Based on test results there's a multiple drop-outs reported on your connection. I will arrange a call from one of our Technicians for further tests and assistance using your given contact number
Allow us to call you 1-2hrs from now.
One of our Technicians tried to contact you yesterday unfortunately no luck.
Please let me know should you require further assistance and what will be your best contact time and we'll have our Technicians call you again.