nbn not working

[gigichong320]

Nbn not working. attached photo of the modem and nbn box. downstream button was flashing

[Riezl]

Hi @gigichong320 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community