nbn speed very slow

[79juepan]

my service is nbn bundle sl standard, internet speed is between 5-10 mbps, very slow. Tried to change the plan from nbn12 to nbn100 through my account but failed. Can anyone please help? Thanks.

[David_M]

Hi @79juepan 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @79juepan 

Some NBN services, we may need to manually change to the 100mbps speed plans as not all types will qualify for the top speed tier.

I would suggest a 50/20mbps will offer a much improved service compared to the standard 12/1 plan, and should eliminate most speeds issues.

You could try applying for the 50/20 speed upgrade through your account portal online. This will also be a bit cheaper than the 100/40.

https://www.tpg.com.au/myaccount

Regards,

David_M