Hi @kramsamy ,
We apologise for the inconvenience one of our Colleague responded to your initial post located here. https://community.tpg.com.au/t5/Broadband-Internet/ncd-box/m-p/45349#M17589
Our Provisioning Team is now handling this case and working on sending a connection box/ Network Connection Device (NCD). Further updates will be provide when it becomes available via SMS or Phone call.