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new NBN service drop outs constantly and worse then adsl

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Level 1c

Hi

 

Just upgraded from adsl to NBN 50 plan last week

 

New NBN is extremly un reliable constantly dropping out which is making it extremely difficult to run a home business!

 

have email tech support no reply!

 

have done all the trouble shooting guides ( reset modem + NBN, changing position of router in house, changing wifi channels as suggested) still drop outs. after rebooting works for 1-2 mins then drops out of conection 

 

and dropped out whilst writing this!

 

extremely difficult to run a home business with un reliable internet from " the best NBN provider"

 

im currently having to use my phone data which is becoming extremely expensive!

 

 

look forward to TPG reply!

3 REPLIES 3
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Moderator
Hi James,
Looking at your accounts now.

Thanks
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Moderator

Hi James, 

   I can see your NBN box(NTD Black ARRIS) box dropping, 

I reset your box remotely, also if possible, please do power recycling, 

I am monitoring your connection, at this stage now 

   

Thanks 

Rajen 

Level 1c

Hi Rajen ive just disconectted NBN box and reconnected it at 5:47pm qld time