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new nbn installation

Level 1

New nbn bundle installed 28/2/2018,  internet ok,  phone out ok,  but can't receive calls as says line is allways busy. Tried multiple phones on/off but still same.

2 REPLIES
Moderator

Hi @jacrad01,

 

Welcome to TPG Community!

 

I checked the account and seen that the home phone is registered without any evident issues on the NBN network. I will arrange a call from our Tech team to look into it further.

 

Kind regards,

Moderator

Hi @jacrad01,

 

I understand that our Tech team has been in touch and was able to confirm that the service is properly working.

 

Should you require any assistance, please let us know.

 

Kind regards,