no adsl connection for whole week, please help

[Zhouliqi]

i have adsl internet connection issue for whole week, need a solution

[Gpro]

My experience is they don't care. I have had no adsl conncetion for the entire week and tpg are doing nothing to assist. best to cancel and go elsewhere.

[BasilDV]

Hi @Zhouliqi

Welcome to TPG Community!

For customers experiencing any issues with their ADSL service, we recommend the best thing to do first is check if there's an outage on the ADSL network.

Customers may visit our Service status page for outage updates

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/problems_connect_internet.php

In your case, there's a fault within the main copper pair that interrupted your service. Our Engineers lodged the fault with Telstra and the attending technician fixed the fault and restore your service.

Let us know if you need further assistance.

BasilDV