no internet ADSL connection

[maryamkarami]

Hi there,
I can’t access to the internet.
the internet light is off. but the ADSL light is on.

thanks

[BasilDV]

Hi @maryamkarami,

Welcome to TPG Community!

We were able to locate your account using your community details and learned that the account has a pending balance which is why the service is not working.

The status of the account is currently Inactive until the balance is paid.

Our customer service team has been trying to contact you using the phone number that is registered on the account to no avail. You may contact them directly on 13 14 23 (Option 3 + 1) or shoot me a private message with your preferred time and best number to be contacted.

How to send a PM? Click here.

Kind regards,

BasilDV