Hi @Irene29,
Welcome to TPG Community!
We were able to locate your account using your community details and have run some remote test.
There's a possible issue within the copper network, which affected your TPG service.
We've escalated the case with our Engineering team for further investigation and they'll be in touch with you via SMS or phone call once an update is available.
Should you require further assistance, please let us know.
Kind regards,
BasilDV
