TPG Community

Get online support

no internet in dandenong area

Highlighted
Level 1b
dear tpg.
im still got no internet in my area.
the scheduled maintenance should be 12 am to 6 am . it almost 10 pm still got no connection.
i already restart the modem twice, still the same
1 REPLY 1
Highlighted
Moderator

Hi @arifwani 

 

Welcome to the Community!

 

My apologies for the service disruption you've experienced. Your service was affected by an NBN outage. It was reported by NBNCo at 7:20PM AEDT last night (December 18) and was tagged resolved today at 9:41AM AEDT.

 

From what I gathered, the outage impacted 212 customers and it was due to an issue with a power supply unit. NBNCo has arranged an electrician to re-terminate the affected equipment.

 

I can see that your modem has been up for at least 1 hour already. If you're still having technical difficulties, feel free to leave a comment so we can look into it further.

 

Regards,

Will