no internet

Level 1a
Hello Tried to reset my wifi, and still no internet connection. “newly installed broadband” keeps popping up. Trying to call the hotline for support, however no response. Ive been waiting for hours. Can someone please help?
3 REPLIES 3
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Moderator

Hi @trish,

 

We have experienced an unplanned outage affecting all of our customers. Affected customers has experienced difficulty accessing internet, TPG My Account and using home phone services.

 

Our Network Engineers have immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.

 

In the meantime, you may check this community article for updates: https://community.tpg.com.au/t5/Broadband-Internet/UPDATE-Outage-Notification-NBN-ADSL-TPG-FTTB-Inte....

We appreciate your patience and our sincerest apologies for the inconvenience.

 

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Level 1a
do u possibly know when it will be fixed? thanks
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Moderator

Hi, kindly turn the modem off and on and if the issue persists, please PM us your TPG customer ID, username and complete address so we can pull up the account. Thank you.