no phone

Level 2

My phone service has been dead for nearly a week now. Techs ask for more time but nothing seems to be happening? I tried changing out my TP-Link modem for my old Huawei and got a dial tone? Unfortunately the old Huawei will not port forward. Seems to me that both modems are flakey and I'm in the dark with no phone service. Are others having modem issues?


Good day @tguypicknowl,


I have reviewed the notes and learned that our Engineering team is still investigating the issue.


This information that you've provided may help our Engineering team to find a solution for this issue. I'll let them know that you are able to receive a dial tone using your Huawei modem.


They'll be in touch once an update is available.


Kind regards,