no phone

Level 2

I have had no phone service for about 2 weeks now. I contacted the chat service and was less than impressed with the service I recieved. The operator Mc seemed disinterested. I did all the things he asked like changing cables using another handset changing ports restarting the modem etc etc.

My phone has a dial tone but I can't ring out. when I dial there is silence. When I ring home from my mobile the line does not ring at all and the line drops out after 1 min aproximately.

Is there a possibility of getting a service person to fix our phone.

At the same time I'd like our dodgy cabling that the NBN installer put in sorted out.

Cheers Lindsay


Hi @lindsayburke23,


Welcome to the community!


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


If the issue is particular with the home phone, these articles may also help :

Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.