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phone calls cut off after certain minutes

Level 2

For some reasons, my phone calls have been cut off after random certain mimutes: 1 minute, 2 minutes, 3 minutes.... in the last few weeks

Firstly, it was just outcalls, cut off after exactly 2 minutes.

Recently, incalls also have been cut off after few minutes.

I noticed this problem because i asked the callers why the call was cut off, AND I can see the period of the cut off call was exactly 1 minute, 2 minutes, or 3 minutes....

I got help from TPG online and been told to turn off phone for 10 seconds and turn on again.

The problem is still there because i receive a call this morning and it was cut off after exactly 6 minutes.

Please help


Level 2

I should have mentioned this is for my mobile phone number, not landline number


Hi @HTran


We'd like to look into your Mobile account for further checking.


Shoot me a PM with your TPG username or customer ID number to assist you accordingly.