please cancel my ADSL plan

[echo1997]

Hi

Please cancel my ADSL plan i never used it successfully, and I don't want wait anymore.

And i sent email to your cancel department and don't receiver any respond.

Please again, cancel my plan and refund. And don't call me everyday.

My usename: XXXXX

Thank you

[Riezl]

We are saddened to know that you have already decided to cancel the service, @echo1997.

We had a look at your account and we can see that this has been escalated to our Complaints Resolution Team.

We have already made a follow up and further updates will be provided by the case manager via email within 24-48 hours.

[BasilDV]

Hi @echo1997,

We understand that your case manager has been in touch and they've already progressed with your request.

Further updates will be given by them once available.

We wish you all the best with your new provider and hope that you will consider TPG again in the future we would welcome the opportunity to turn your experience around.

Kind regards,

BasilDV