Thanks for raising this with us. After running tests and checking our network, we can say that your modem is not picking up a signal from the line. At this point, we can't determine yet where the issue is coming from. Additional testing is required, but we will need your assistance to do so.
I have raised a call back from our Technical Team to contact you and perform the additional tests and assist you with some possible troubleshooting steps. Our Technical Team will contact the Account on holder using the contact number we have on file between 7PM - 8PM VIC today. If you wish to provide a different contact number or have a preferred time for a call, send me a PM with the details.
I can see that you were contacted already by our Technical Team and that this has been raised to our Engineering Team due to a line fault. Updates pertaining to this case will be provided to you directly by an Engineer via SMS or phone call. For other concerns or questions, feel free to leave a comment.