Welcome to TPG Community!
We have located the account using your community details. Your router should automatically connect to our server, but if it is still not, we may need to manually configure its settings.
Are you aware on how to manually configure the settings of the router?
I have the same problem after I resetting my modem this morning, and it keeps saying that the newly installed broadband equipment is waiting to be configured. I have just checked my user account and I found that my subscribed plan was gone. I have attached the screenshot below.