reported error (0x800CCC78) banned from using SMTP AUTH due to previous abuse'

[gavogr]

Good Morning,

I seem to be getting the below error.

Can someone look into it please and advise what to do.

I have scanned PC for virus using updated Norton 360 and nothing was found
Task 'XXXXXXXX@tpg.com.au - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the email address in your account properties. The server responded: 535 5.7.8 [TPG-A02] Authentication denied. User XXXXXX@tpg.com.au is banned from using SMTP AUTH due to previous abuse'

Regards

Gavin

[Anonymous]

Hi @gavogr ,

Thanks for raising this to us.

What troubleshooting have you performed so far? We did an article related to this thatt contain basic troubleshooting please see the link below.

Cannot Send Email Rejected by the Server/Banned from using SMTP 

Let us know how it will go.

Cheers!

[gavogr]

Thankyou I will have a look and see how I go.

[gavogr]

Afternoon, i Reset the password about 2 hrs ago to see if that helped, unfrotunately it did not.

I just tried sending an email and received the same error.

I have scanned with Norton 360 and no virus or malaware was found.

I have 2 emails in my out box boyj from me to my known email addresses

Regards

[Riezl]

Hi @gavogr , thanks for taking the time to troubleshoot. We'll raise your concern to our Postmaster and kindly await further updates within 24-48 hrs.

[gavogr]

Thanks for the update

[Riezl]

We will also monitor this and keep you posted once a new update becomes available.

[Anonymous]

Hi @gavogr,

I was able to confirm to our Postmaster that the email has been cleared out from restriction, let us know should you require further assistance.

Regards,

Thanks for the update