return the home wireless modem

[yunzhouqian]

Hi, I recently changed my plan from home wireless to 5G Home Broadband, however I have not received an email asking me to return my home wireless modem. Do I need to return it? Please let me know how to return it if necessary. No information at all.

[BasilDV]

Hi @yunzhouqian 

Have you received the new modem/router for your 5G Broadband service?

If yes and it is already working, then the Home Wireless Broadband will be cancelled and the hardware should be returned.

We'd like to check on the status of it. Please send us a private message with your account details.

BasilDV

[yunzhouqian]

Hi BasilDV,

Yes, I have received my new modem/router for the 5G Broadband and I activated my 5G service last week.

I will send private message. 

Best wishes,

Yunzhouqian