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slow and unstable nbn connection

Level 1a

for the past week or so my nbn internet has been very slow and very unstable from 6pm till 12am, i can barely stream a youtube video on 360p. during these hours.

1 REPLY
Moderator

Hi @phuongp,


Welcome to the community!

On what device(s) you experience a slow connection? Have you tried to run a speed test using a desktop/laptop connected via LAN/Ethernet Cable?

 

If yes, can you post a screen shot on this thread. Also, PM me your account details (username/customer ID or contact number associated with the account). I will run initial tests on your connection.

 

I will wait for your response, cheers! Smiley Wink