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NBN FTTN dropouts

Level 2

Hi, I've been contant your customer service several times about the frequent dropouts recently, none replies except the automated ones.

 

Here's how it goes:

2018-01-10 14:00:53 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 14:00:53 System Notice DSL connection is deactivated .
2018-01-10 13:57:36 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 13:57:28 System Notice DSL connection is activated.
2018-01-10 13:53:40 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 13:53:40 System Notice DSL connection is deactivated .
2018-01-10 12:48:42 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 12:48:34 System Notice DSL connection is activated.
2018-01-10 12:46:16 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 12:46:16 System Notice DSL connection is deactivated .
2018-01-10 12:42:21 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 12:42:14 System Notice DSL connection is activated.
2018-01-10 12:39:24 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 12:39:24 System Notice DSL connection is deactivated .
2018-01-10 11:51:48 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 11:51:41 System Notice DSL connection is activated.
2018-01-10 11:49:23 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 11:49:23 System Notice DSL connection is deactivated .
2018-01-10 11:19:38 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 11:19:31 System Notice DSL connection is activated.
2018-01-10 11:17:13 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 11:17:13 System Notice DSL connection is deactivated .
2018-01-10 10:08:03 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 10:07:56 System Notice DSL connection is activated.
2018-01-10 10:04:49 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 10:04:49 System Notice DSL connection is deactivated .
2018-01-10 09:51:47 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 09:51:40 System Notice DSL connection is activated.
2018-01-10 09:49:21 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 09:49:21 System Notice DSL connection is deactivated .
2018-01-10 09:34:59 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 09:34:52 System Notice DSL connection is activated.
2018-01-10 09:32:53 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 09:32:53 System Notice DSL connection is deactivated .
2018-01-10 06:40:29 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 06:40:21 System Notice DSL connection is activated.
2018-01-10 06:38:19 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 06:38:19 System Notice DSL connection is deactivated .
2018-01-10 06:27:34 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 06:27:27 System Notice DSL connection is activated.
2018-01-10 06:25:25 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 06:25:25 System Notice DSL connection is deactivated .
2018-01-10 03:31:13 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 03:31:06 System Notice DSL connection is activated.
2018-01-10 03:29:02 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 03:29:02 System Notice DSL connection is deactivated .

2018-01-08 13:23:10 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-08 13:23:02 System Notice DSL connection is activated.
2018-01-08 13:20:58 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-08 13:20:58 System Notice DSL connection is deactivated .
2018-01-08 12:35:39 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-08 12:35:32 System Notice DSL connection is activated.
2018-01-08 12:33:05 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected..(ERROR_NO_CARRIER)
2018-01-08 12:33:05 System Notice DSL connection is deactivated .
2018-01-08 07:19:47 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected..
2018-01-08 07:19:39 System Notice DSL connection is activated.
2018-01-08 07:17:10 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-08 07:17:10 System Notice DSL connection is deactivated .
2018-01-08 06:26:08 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-08 06:26:00 System Notice DSL connection is activated.
2018-01-08 06:23:58 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-08 06:23:58 System Notice DSL connection is deactivated .
2018-01-08 04:29:06 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-08 04:28:59 System Notice DSL connection is activated.
2018-01-08 04:27:05 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-08 04:27:05 System Notice DSL connection is deactivated .
2018-01-06 20:58:52 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-06 20:58:44 System Notice DSL connection is activated.
2018-01-06 20:56:50 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-06 20:56:50 System Notice DSL connection is deactivated .
2018-01-06 15:28:24 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-06 15:28:17 System Notice DSL connection is activated.
2018-01-06 15:24:20 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-06 15:24:20 System Notice DSL connection is deactivated .
2018-01-06 14:49:30 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-06 14:49:22 System Notice DSL connection is activated.
2018-01-06 14:47:24 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-06 14:47:24 System Notice DSL connection is deactivated .
2018-01-06 14:42:26 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-06 14:42:18 System Notice DSL connection is activated.
2018-01-06 14:39:59 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-06 14:39:59 System Notice DSL connection is deactivated .
2018-01-06 14:30:34 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-06 14:30:26 System Notice DSL connection is activated.
2018-01-06 14:28:25 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-06 14:28:25 System Notice DSL connection is deactivated .
2018-01-06 14:24:21 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-06 14:24:13 System Notice DSL connection is activated.
5 REPLIES
Level 2

still no reply?

here's how it goes today

2018-01-11 13:43:26 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-11 13:43:19 System Notice DSL connection is activated.
2018-01-11 13:41:14 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-11 13:41:14 System Notice DSL connection is deactivated .
2018-01-11 13:26:09 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-11 13:26:01 System Notice DSL connection is activated.
2018-01-11 13:22:27 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-11 13:22:27 System Notice DSL connection is deactivated .
2018-01-11 12:33:20 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-11 12:33:13 System Notice DSL connection is activated.
2018-01-11 12:31:19 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-11 12:31:19 System Notice DSL connection is deactivated .
2018-01-11 12:29:02 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-11 12:28:55 System Notice DSL connection is activated.
2018-01-11 12:26:54 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-11 12:26:54 System Notice DSL connection is deactivated .
2018-01-11 12:21:00 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-11 12:20:52 System Notice DSL connection is activated.
2018-01-11 12:19:08 System Notice DSL connection is deactivated .
2018-01-11 12:18:54 System Notice DSL connection is activated.
2018-01-11 12:17:01 System Notice DSL connection is deactivated .
2018-01-11 12:16:47 System Notice DSL connection is activated.
2018-01-11 12:14:53 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-11 12:14:53 System Notice DSL connection is deactivated .
2018-01-11 12:04:49 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-11 12:04:41 System Notice DSL connection is activated.
2018-01-11 12:02:47 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-11 12:02:47 System Notice DSL connection is deactivated .
2018-01-11 11:46:55 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-11 11:46:48 System Notice DSL connection is activated.
2018-01-11 11:44:54 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-11 11:44:54 System Notice DSL connection is deactivated .
2018-01-11 10:14:05 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-11 10:13:58 System Notice DSL connection is activated.
2018-01-11 10:12:04 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-11 10:12:04 System Notice DSL connection is deactivated .
2018-01-11 09:55:47 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-11 09:55:39 System Notice DSL connection is activated.
2018-01-11 09:53:45 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-11 09:53:45 System Notice DSL connection is deactivated .
2010-01-01 10:12:56 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2010-01-01 10:02:49 System Notice DSL connection is activated.

Moderator

Hi @daini,

 

Welcome to the community.

 

I'd love to help see what is causing the internet drop-out on your conneciton.

 

Pm me your account details (username/customer ID or contact number associated with the account)

 

I'll have this checked.

 

Cheers!

Level 2

Sent your pm a few days ago, the line is stable for a short period, however it goes like this again:

 

 

2018-01-20 12:16:58SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-20 12:16:58SystemNoticeDSL connection is deactivated .
2018-01-20 11:33:12SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-20 11:33:05SystemNoticeDSL connection is activated.
2018-01-20 11:31:00SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-20 11:31:00SystemNoticeDSL connection is deactivated .
2018-01-20 11:28:13SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-20 11:28:05SystemNoticeDSL connection is activated.
2018-01-20 11:25:39SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-20 11:25:39SystemNoticeDSL connection is deactivated .
2018-01-20 11:21:53SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-20 11:21:46SystemNoticeDSL connection is activated.
2018-01-20 11:18:56SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-20 11:18:56SystemNoticeDSL connection is deactivated .
2018-01-20 10:41:34SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-20 10:41:21SystemNoticeDSL connection is activated.
2018-01-20 10:37:14SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-20 10:37:14SystemNoticeDSL connection is deactivated .
2018-01-20 10:30:45SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-20 10:30:34SystemNoticeDSL connection is activated.
2018-01-20 10:26:01SystemNoticeDSL connection is deactivated .
2018-01-20 10:25:47SystemNoticeDSL connection is activated.
2018-01-20 10:23:27SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-20 10:23:27SystemNoticeDSL connection is deactivated .
Moderator

Thanks, @daini,

 

I will run initial tests on your connection and get back to you shortly.

 

 

Cheers!

Moderator

Hi @daini,

 

My initial tests result shown a drop-outs on your connection

 

We'd like to arrange a call from one of our Technicians for further tests and investigation. Kindly PM me your best contact number and preferred time.

 

Cheers!