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Dropouts on ADSL+2

Level 1a

Hello, 

the past 2-3 days ive been having my internet connection drop put intermittently multiple times per hour.

3 REPLIES
Moderator

Good day @rhys999,

 

Welcome to TPG Community!

 

I was able to pull up an account using your email address and was able to see the dropouts that you've experienced. I have run some remote test and was not able to detect any issues on the network.

 

We'd like to look into it further to understand the situation. I will arrange a call from our Tech team today between 6:30PM and 7:30 PM SYD. If you have any preferred time to receive a call, please shoot me a private message so I can notify them.

 

Kind regards,

Moderator

Hi @rhys999,

 

I have notified our Tech team and they will call you tomorrow instead.

 

Cheers!

Moderator

Good day @rhys999,

 

Our Engineering team was trying to contact you, but you were unreachable. Please reply to the SMS that they've sent for them to book a TPG technician to help us in resolving the issue.

 

You can also shoot us a private message of your available time for them to try again.

 

Kind regards,