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NBN FTTN dropouts

daini
Level 3
Level 3
‎10-01-2018 03:24 PM

Hi, I've been contant your customer service several times about the frequent dropouts recently, none replies except the automated ones.

 

Here's how it goes:

2018-01-10 14:00:53 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 14:00:53 System Notice DSL connection is deactivated .
2018-01-10 13:57:36 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 13:57:28 System Notice DSL connection is activated.
2018-01-10 13:53:40 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 13:53:40 System Notice DSL connection is deactivated .
2018-01-10 12:48:42 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 12:48:34 System Notice DSL connection is activated.
2018-01-10 12:46:16 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 12:46:16 System Notice DSL connection is deactivated .
2018-01-10 12:42:21 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 12:42:14 System Notice DSL connection is activated.
2018-01-10 12:39:24 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 12:39:24 System Notice DSL connection is deactivated .
2018-01-10 11:51:48 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 11:51:41 System Notice DSL connection is activated.
2018-01-10 11:49:23 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 11:49:23 System Notice DSL connection is deactivated .
2018-01-10 11:19:38 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 11:19:31 System Notice DSL connection is activated.
2018-01-10 11:17:13 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 11:17:13 System Notice DSL connection is deactivated .
2018-01-10 10:08:03 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 10:07:56 System Notice DSL connection is activated.
2018-01-10 10:04:49 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 10:04:49 System Notice DSL connection is deactivated .
2018-01-10 09:51:47 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 09:51:40 System Notice DSL connection is activated.
2018-01-10 09:49:21 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 09:49:21 System Notice DSL connection is deactivated .
2018-01-10 09:34:59 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 09:34:52 System Notice DSL connection is activated.
2018-01-10 09:32:53 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 09:32:53 System Notice DSL connection is deactivated .
2018-01-10 06:40:29 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 06:40:21 System Notice DSL connection is activated.
2018-01-10 06:38:19 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 06:38:19 System Notice DSL connection is deactivated .
2018-01-10 06:27:34 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 06:27:27 System Notice DSL connection is activated.
2018-01-10 06:25:25 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 06:25:25 System Notice DSL connection is deactivated .
2018-01-10 03:31:13 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-10 03:31:06 System Notice DSL connection is activated.
2018-01-10 03:29:02 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-10 03:29:02 System Notice DSL connection is deactivated .

2018-01-08 13:23:10 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-08 13:23:02 System Notice DSL connection is activated.
2018-01-08 13:20:58 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-08 13:20:58 System Notice DSL connection is deactivated .
2018-01-08 12:35:39 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-08 12:35:32 System Notice DSL connection is activated.
2018-01-08 12:33:05 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected..(ERROR_NO_CARRIER)
2018-01-08 12:33:05 System Notice DSL connection is deactivated .
2018-01-08 07:19:47 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected..
2018-01-08 07:19:39 System Notice DSL connection is activated.
2018-01-08 07:17:10 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-08 07:17:10 System Notice DSL connection is deactivated .
2018-01-08 06:26:08 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-08 06:26:00 System Notice DSL connection is activated.
2018-01-08 06:23:58 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-08 06:23:58 System Notice DSL connection is deactivated .
2018-01-08 04:29:06 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-08 04:28:59 System Notice DSL connection is activated.
2018-01-08 04:27:05 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-08 04:27:05 System Notice DSL connection is deactivated .
2018-01-06 20:58:52 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-06 20:58:44 System Notice DSL connection is activated.
2018-01-06 20:56:50 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-06 20:56:50 System Notice DSL connection is deactivated .
2018-01-06 15:28:24 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-06 15:28:17 System Notice DSL connection is activated.
2018-01-06 15:24:20 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-06 15:24:20 System Notice DSL connection is deactivated .
2018-01-06 14:49:30 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-06 14:49:22 System Notice DSL connection is activated.
2018-01-06 14:47:24 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-06 14:47:24 System Notice DSL connection is deactivated .
2018-01-06 14:42:26 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-06 14:42:18 System Notice DSL connection is activated.
2018-01-06 14:39:59 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-06 14:39:59 System Notice DSL connection is deactivated .
2018-01-06 14:30:34 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-06 14:30:26 System Notice DSL connection is activated.
2018-01-06 14:28:25 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-06 14:28:25 System Notice DSL connection is deactivated .
2018-01-06 14:24:21 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-06 14:24:13 System Notice DSL connection is activated.
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11 REPLIES 11
daini
Level 3
Level 3
‎11-01-2018 03:48 PM

still no reply?

here's how it goes today

2018-01-11 13:43:26 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-11 13:43:19 System Notice DSL connection is activated.
2018-01-11 13:41:14 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-11 13:41:14 System Notice DSL connection is deactivated .
2018-01-11 13:26:09 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-11 13:26:01 System Notice DSL connection is activated.
2018-01-11 13:22:27 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-11 13:22:27 System Notice DSL connection is deactivated .
2018-01-11 12:33:20 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-11 12:33:13 System Notice DSL connection is activated.
2018-01-11 12:31:19 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-11 12:31:19 System Notice DSL connection is deactivated .
2018-01-11 12:29:02 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-11 12:28:55 System Notice DSL connection is activated.
2018-01-11 12:26:54 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-11 12:26:54 System Notice DSL connection is deactivated .
2018-01-11 12:21:00 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-11 12:20:52 System Notice DSL connection is activated.
2018-01-11 12:19:08 System Notice DSL connection is deactivated .
2018-01-11 12:18:54 System Notice DSL connection is activated.
2018-01-11 12:17:01 System Notice DSL connection is deactivated .
2018-01-11 12:16:47 System Notice DSL connection is activated.
2018-01-11 12:14:53 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-11 12:14:53 System Notice DSL connection is deactivated .
2018-01-11 12:04:49 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-11 12:04:41 System Notice DSL connection is activated.
2018-01-11 12:02:47 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-11 12:02:47 System Notice DSL connection is deactivated .
2018-01-11 11:46:55 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-11 11:46:48 System Notice DSL connection is activated.
2018-01-11 11:44:54 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-11 11:44:54 System Notice DSL connection is deactivated .
2018-01-11 10:14:05 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-11 10:13:58 System Notice DSL connection is activated.
2018-01-11 10:12:04 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-11 10:12:04 System Notice DSL connection is deactivated .
2018-01-11 09:55:47 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-11 09:55:39 System Notice DSL connection is activated.
2018-01-11 09:53:45 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-11 09:53:45 System Notice DSL connection is deactivated .
2010-01-01 10:12:56 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2010-01-01 10:02:49 System Notice DSL connection is activated.

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Anonymous
Not applicable
‎12-01-2018 09:38 AM

Hi @daini,

 

Welcome to the community.

 

I'd love to help see what is causing the internet drop-out on your conneciton.

 

Pm me your account details (username/customer ID or contact number associated with the account)

 

I'll have this checked.

 

Cheers!

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daini
Level 3
Level 3
‎20-01-2018 01:23 PM

Sent your pm a few days ago, the line is stable for a short period, however it goes like this again:

 

 

2018-01-20 12:16:58SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-20 12:16:58SystemNoticeDSL connection is deactivated .
2018-01-20 11:33:12SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-20 11:33:05SystemNoticeDSL connection is activated.
2018-01-20 11:31:00SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-20 11:31:00SystemNoticeDSL connection is deactivated .
2018-01-20 11:28:13SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-20 11:28:05SystemNoticeDSL connection is activated.
2018-01-20 11:25:39SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-20 11:25:39SystemNoticeDSL connection is deactivated .
2018-01-20 11:21:53SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-20 11:21:46SystemNoticeDSL connection is activated.
2018-01-20 11:18:56SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-20 11:18:56SystemNoticeDSL connection is deactivated .
2018-01-20 10:41:34SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-20 10:41:21SystemNoticeDSL connection is activated.
2018-01-20 10:37:14SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-20 10:37:14SystemNoticeDSL connection is deactivated .
2018-01-20 10:30:45SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-20 10:30:34SystemNoticeDSL connection is activated.
2018-01-20 10:26:01SystemNoticeDSL connection is deactivated .
2018-01-20 10:25:47SystemNoticeDSL connection is activated.
2018-01-20 10:23:27SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-20 10:23:27SystemNoticeDSL connection is deactivated .
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Anonymous
Not applicable
‎20-01-2018 01:43 PM

Thanks, @daini,

 

I will run initial tests on your connection and get back to you shortly.

 

 

Cheers!

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Anonymous
Not applicable
‎20-01-2018 02:04 PM

Hi @daini,

 

My initial tests result show drop-outs on your connection

 

We'd like to arrange a call from one of our Technicians for further tests and investigation. Kindly PM me your best contact number and preferred time.

 

Cheers!

 

 

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daini
Level 3
Level 3
‎25-01-2018 10:25 AM

Hi @Anonymous

 

I've got calls from technician, however, things are getting worse. I still get drop-outs and much lower downstream line rate at the moment.

 

2018-01-25 08:35:23SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-25 08:35:17SystemNoticeDSL connection is activated.
2018-01-25 08:32:58SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-25 08:32:58SystemNoticeDSL connection is deactivated .
2018-01-25 08:31:59SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-25 08:31:53SystemNoticeDSL connection is activated.
2018-01-25 08:28:17SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-25 08:28:17SystemNoticeDSL connection is deactivated .
2018-01-25 08:16:37SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-25 08:16:31SystemNoticeDSL connection is activated.
2018-01-25 08:14:12SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-25 08:14:12SystemNoticeDSL connection is deactivated .
2018-01-25 07:45:41SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-25 07:45:35SystemNoticeDSL connection is activated.
2018-01-25 07:41:50SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-25 07:41:50SystemNoticeDSL connection is deactivated .
2018-01-25 07:38:19SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-25 07:38:13SystemNoticeDSL connection is activated.
2018-01-25 07:35:54SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-25 07:35:54SystemNoticeDSL connection is deactivated .
2018-01-25 07:26:04SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-25 07:25:58SystemNoticeDSL connection is activated.
2018-01-25 07:23:39SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-25 07:23:39SystemNoticeDSL connection is deactivated .
2018-01-25 07:17:51SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-25 07:17:45SystemNoticeDSL connection is activated.
2018-01-25 07:15:27SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-25 07:15:27SystemNoticeDSL connection is deactivated .
2018-01-25 05:07:57SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-25 05:07:51SystemNoticeDSL connection is activated.
2018-01-25 05:05:27SystemNoticeDSL connection is deactivated .
2018-01-25 05:04:40SystemNoticeDSL connection is activated.
2018-01-25 04:57:37SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-25 04:57:37SystemNoticeDSL connection is deactivated .
2018-01-25 04:11:11SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-25 04:11:05SystemNoticeDSL connection is activated.
2018-01-25 04:09:10SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-25 04:09:10SystemNoticeDSL connection is deactivated .
2018-01-25 04:08:02SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-25 04:07:56SystemNoticeDSL connection is activated.
2018-01-25 04:01:36SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-25 04:01:36SystemNoticeDSL connection is deactivated .
2018-01-25 02:59:17SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-25 02:59:11SystemNoticeDSL connection is activated.
2018-01-25 02:56:53SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-25 02:56:53SystemNoticeDSL connection is deactivated .
2018-01-25 02:47:12SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-25 02:47:06SystemNoticeDSL connection is activated.
2018-01-25 02:44:46SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-25 02:44:46SystemNoticeDSL connection is deactivated .
2018-01-25 02:30:02SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-25 02:29:56SystemNoticeDSL connection is activated.
2018-01-25 02:26:33SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-25 02:26:33SystemNoticeDSL connection is deactivated .
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Anonymous
Not applicable
‎25-01-2018 10:40 AM

Hi @daini,

 

Thanks for getting back to me. I can see that our Engineering Team will arrange a Technician appointment for further investigation. You will receive an SMS or phone call from them about the TPG Technician appointment schedule.

 

Cheers!

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daini
Level 3
Level 3
‎29-01-2018 10:41 AM

Hi @Anonymous

 

The technician paid a visit (on public holiday which is admirable) and said to keep monitoring the issue. The following days has much less drop-outs but the way to do so is sacrificing the downstream line rate as it seems, we used to get about 57Kbps but only gets around 40K or less at the moment (on NBN100 plan which never reached said bandwidth) while drop-outs still exists (although the number reduced by a big margin). Now I got a message saying the case is going to be closed, that is not a nice way to finish the job. Someone trying to contact me but I missed the call, and never got called back again, and it's really hard for us to call customer service (waiting for some minutes then drops out). Can you overlook into this case please? Thanks!

 

 

 

Here's the log from yesterday, showing there's improvement but the problem is still there while getting much less bandwidth.

 

2018-01-28 19:39:45 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-28 19:39:39 System Notice DSL connection is activated.
2018-01-28 19:37:21 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-28 19:37:21 System Notice DSL connection is deactivated .
2018-01-28 19:26:12 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-28 19:26:06 System Notice DSL connection is activated.
2018-01-28 19:23:47 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-28 19:23:47 System Notice DSL connection is deactivated .
2018-01-28 16:59:06 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-28 16:59:01 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NONE)
2018-01-28 13:28:04 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-28 13:27:58 System Notice DSL connection is activated.
2018-01-28 13:25:40 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-28 13:25:40 System Notice DSL connection is deactivated .
2018-01-28 10:27:45 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-28 10:27:39 System Notice DSL connection is activated.
2018-01-28 10:25:21 System Notice DSL connection is deactivated .
2018-01-28 10:25:07 System Notice DSL connection is activated.
2018-01-28 10:22:48 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-28 10:22:48 System Notice DSL connection is deactivated .
2018-01-28 10:12:41 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2018-01-28 10:12:35 System Notice DSL connection is activated.
2018-01-28 10:10:16 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-01-28 10:10:16 System Notice DSL connection is deactivated .

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Mc_Gerald
Moderator Moderator
Moderator
‎29-01-2018 05:24 PM

Hi @daini


Thanks for letting us know and for the additional info. Your latest test results have been forwarded to our Engineering team, I'll get back to you as soon as I get a feedback from the Engineer handling your case.

Kind Regards,
Mc

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