TPG Community

Ask, answer and talk about our products

slow connection

SOLVED Go to solution
Level 1a

my internet connection is very slow int the last 2 days. I tried to off and on the modem but still don't work. 


Hi yuniati18


Welcome to TPG Community! 


Based on the account located, we can see that our Engineering Team are already working to have this investigated and resolved through a fault lodged.


They have been trying to reach you to no avail. May I know your best contact number and the your most convenient time to receive a call via private message? 


Thank you! 



Good day, yuniati18


I've since checked the lodged fault and it appears that one of our Engineers has been in touch and advised you that the issue has now been resolved. 


Should any assistance be needed, please don't hesitate to let us know here or contact our Support hotline at 13 14 23.