slow internet speed

[mikersails]

for the last few weeks the internet has been running slow to the point where foxtel doesnt load. tested sunday at 3pm, monday 5pm and today at 2pm and the readings were 3.6, 2.1 and 4.8 mbps. I have a 12 mbps plan and am more than disapointed in your and our multi billion dollar nbn service. can you fix it?

[Riezl]

Hi @mikersails ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community