slow nbn 50

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Level 1

I have signed nbn 50 plan, the speed was ok. I could get 45Mbps. But now, at best, it can get 23.5 Mpbs download speed, and my ip address frequently changed. Since I am working at home and use vpn some times, this is really not convenient.

2 REPLIES 2
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Moderator

Hi,

Could you pls send me Private Message with your Name, Customer ID/Username, Address and Contact details so I can assist you.

Regards,

Sajal

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Moderator

Hi @westburn

 

Welcome to TPG Community!

 

We're sorry to hear about your speed issue though we recommend that you check this community article about Troubleshooting a Slow Internet Connection at https://community.tpg.com.au/t5/Featured-Articles/Troubleshooting-a-Slow-Internet-Connection/ba-p/11... as this may be of help. 

 

You can also check Easy Steps to Improve Wi-Fi Connection In Your Home at https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

 

Let us know how it goes. 

 

Regards, 

Angeli