Get online support
I have signed nbn 50 plan, the speed was ok. I could get 45Mbps. But now, at best, it can get 23.5 Mpbs download speed, and my ip address frequently changed. Since I am working at home and use vpn some times, this is really not convenient.
Hi,
Could you pls send me Private Message with your Name, Customer ID/Username, Address and Contact details so I can assist you.
Regards,
Sajal
Hi @westburn,
Welcome to TPG Community!
We're sorry to hear about your speed issue though we recommend that you check this community article about Troubleshooting a Slow Internet Connection at https://community.tpg.com.au/t5/Featured-Articles/Troubleshooting-a-Slow-Internet-Connection/ba-p/11... as this may be of help.
You can also check Easy Steps to Improve Wi-Fi Connection In Your Home at https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...
Let us know how it goes.
Angeli
