unable to send emails

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Level 1c

I am currently unable to send any emails, doesnt matter who to, I get the same error message saying that the email address is invalid, but the addresses are fine, says the format is incorrect and I should be using an email address which looks like user@example.com, can you help?

3 REPLIES 3
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Moderator

Hello brooksys,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

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Level 1c

Hi, 

 

I'm still having the issues sending emails:

 

Username *******

Paul Christopher Brooks

Address *******

Date of birth *******

 

Your help please?

thank you

 

 

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Moderator

Hi @brooksys

 

Thanks for reaching out to us here in TPG Community! 

 

We have edited your post as it contains your personal information. Please avoid the posting of personal details on the public page e.g. customer ID, telephone numbers and similar pieces of information as they may compromise your account security.

 

Kindly confirm as to what error do you see when sending out an email from TPG email address. 

 

We'll look forward to your response. 

 

Regards,

Angeli