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slow speed 5/11 on 50NBN plan

Level 1

hi there,


i have a very slow connection in Queens park, perth WA, only about 5mbps download speed

could you plz fix the problem





Hi @bagus


Welcome to the Community! 


We would be more than happy to investigate for you to see what can be done to improve your connection’s performance.


I've located your account using your Community details and has run remote test. 


Currently, the test results does not show a physical fault with the line or with the network. 


I do recommend that we have one of our technicians give you a call to resolve your issue as your service may be affected by other factors.    


Please let us know your best time and contact number via Private Message so I can get a technician to call you.


You may also check this great article at TPG Community with some helpful speed troubleshooting tips that may also assist you: