slow speeds

[EM]

Hello

We have been struggling to make video calls ever since our connection was set up in October 2019. Whoever we call, sees our image out of focus. We had assumed this was due to either the external camera or our not-so-new laptop. Then we discovered that result was also similar using a new work laptop.

So at that point we ran a couple of speed tests over the space of few hours, and the results were not what we were expecting being on the NBN 50 plan.

Your advice would be much appreciated.

[BasilDV]

Hi @EM 

Welcome to the Community!

We were able to locate your account using your community details and tested the line, but was not able to detect any fault.

We've created some articles that may help you improve your connection speed and home WiFi network.

Refer to these links:

• Slow speed issue
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Please turn off the modem/router for 30 seconds, then turn it back on before you troubleshoot in order to start fresh.

Let us know if you need further assistance.

BasilDV