slow upload speed

[cottonsocks89]

hello, my upload speed is consistently between 0.3-0.9. this is incredibly slow as an ongoing rate, can this be resolved?

[sajalm]

Hi,

Could you pls send me Private Message with your Name, Customer ID/Username, Address and Contact details so I can assist you.

Regards,

Sajal

[sajalm]

Hi @cottonsocks89 ,

I am checking in our system. Pls give me few mins, in mean time could you pls run 3x from

http://tpg.speedtestcustom.com/.

Regards,

Sajal

[sajalm]

Hi @cottonsocks89 ,

I can see your are in NBN standard plan and you are getting right speed with this plan.

If you need better speed there are other plans which may suits you.

You can change any times from my tpg mobile apps or visiting tpg website https://www.tpg.com.au/home/myaccount

https://community.tpg.com.au/t5/Broadband-Internet/How-to-Change-NBN-Plan-Online-via-TPG-My-Account/...

1. Log into Your Account.
2. Click View all Mobile Service Accounts.
3. Click Mobile Change of Plan under your active plan.
4. You will be presented with the steps you have to complete to change your Mobile plan, click Start Change of Plan to begin the process.

Regards,

Sajal