slow upload

[junzhao6]

Hi,

Our NBN12 download speed is good but upload is very slow (0.5Mbps).

Could you please look into it?

[peter_k]

Hi

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter

[peter_k]

Hi

The plan you are on allows for 12Mbps for download speed but only 1 Mbps for upload. Average Upload speed should be around 0.7Mbps, you are getting 0.5Mbps as you stated.

For the plan you are on this speed is acceptable.

If you were to upgrade your plan to the next level then your download speed could be 47Mbps with an upload speed of 18Mbps.

I hope this helps.

Regards,

Peter

[junzhao6]

Hi Peter,

Thanks for your help, but how do i change my plan ? 

best regards

Jun zhao 

[Rica_R · Accepted solution]

Hi @junzhao6,

This article is a step-by-step guide on how to change plans on your active NBN service via My Account.

https://community.tpg.com.au/t5/Broadband-Internet/How-to-Change-NBN-Plan-Online-via-TPG-My-Account/...

Let us know should you need further assistance.