slow upload

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Level 1c

Hi,

Our NBN12 download speed is good but upload is very slow (0.5Mbps).

Could you please look into it?

1 ACCEPTED SOLUTION

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Moderator

Hi @junzhao6,

 

 

This article is a step-by-step guide on how to change plans on your active NBN service via My Account.

 

https://community.tpg.com.au/t5/Broadband-Internet/How-to-Change-NBN-Plan-Online-via-TPG-My-Account/...

 

 

Let us know should you need further assistance. 

View solution in original post

4 REPLIES 4
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Moderator

Hi

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Moderator

Hi

 

The plan you are on allows for 12Mbps for download speed but only 1 Mbps for upload. Average Upload speed should be around 0.7Mbps, you are getting 0.5Mbps as you stated.

For the plan you are on this speed is acceptable.

If you were to upgrade your plan to the next level then your download speed could be 47Mbps with an upload speed of 18Mbps.

 

I hope this helps.

 

Regards,

Peter

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Level 1c

Hi Peter,

Thanks for your help, but how do i change my plan ? 

best regards

Jun zhao 

 

Highlighted
Moderator

Hi @junzhao6,

 

 

This article is a step-by-step guide on how to change plans on your active NBN service via My Account.

 

https://community.tpg.com.au/t5/Broadband-Internet/How-to-Change-NBN-Plan-Online-via-TPG-My-Account/...

 

 

Let us know should you need further assistance. 

View solution in original post