speed issue

[6690596]

Hii
i have upgrade my Plan 12 Mbps to 50 Mbps but still i can face the speed issues even now the network works not good as compare to old

[Riezl]

Hi @6690596 ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

To send a PM, please refer to this link: How do I private message (PM) in the community