speed of nbn

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SB54
Level 2

I am just about to cancel my TPG NBN.   This great big white elephant does not even give me enough speed to stream iView from the abc.

i have about 10% of the speed i pay for.  my phone beats it by about 300% and cost is now similar.

The so called test of evening speeds has not happened to date.  during after school time my old dial up was faster. 

I went upto the 50mbs but that didnt double my speed.......

1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hi @SB54 .

 

Welcome to the community!

 

We're sad to know that you're considering canceling the service because of this speed issue, we'd like to take this opportunity to turn around your experience and get to the bottom of this. To better understand the situation, please post a speed test result on this thread for additional reference.

 

We're able to locate the account using your community details and we've seen that you have been in contact with one of our Account Specialists and discuss that the NBN plan has been changed to NBN25 not, NBN50.

 

Also the speed issue you raised has been escalated to our Engieneering Team and they did try to contact you but no avail. Please shoot me a private message with your best contact number and preferred time. 

 

How do I private message (PM) in the community 

 

Regards,

 

 

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1 REPLY 1
Shane
Moderator

Hi @SB54 .

 

Welcome to the community!

 

We're sad to know that you're considering canceling the service because of this speed issue, we'd like to take this opportunity to turn around your experience and get to the bottom of this. To better understand the situation, please post a speed test result on this thread for additional reference.

 

We're able to locate the account using your community details and we've seen that you have been in contact with one of our Account Specialists and discuss that the NBN plan has been changed to NBN25 not, NBN50.

 

Also the speed issue you raised has been escalated to our Engieneering Team and they did try to contact you but no avail. Please shoot me a private message with your best contact number and preferred time. 

 

How do I private message (PM) in the community 

 

Regards,

 

 

View solution in original post