@hw We apologize about the inconvinience about not having internet for a couple of days, it was caused by physical problems on the copper lines outside. Our third party provider Telstra is looking into this. I can see that your current connection is up for more than 20 hours and the modem is getting 11.27 Mbps downstream rate.
Our technical escalations team will get in touch with you directly.
Cheers,
Joseph D
