super slow internet

Level 1a

Why when I pay for 50 Mbps speed do I get 0.08 Mbps download ? Somedays I get 46 Mbps and other days like right now it is pathetic. I have to use my phone hotspot as does everyone else in the house a lot of the time. I am 50 cms away from the TPG supplied modem router. The service was good about 2 years ago and has declined to being a joke.

1 REPLY 1
Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter